Frequently Asked Questions


Why did you start Lioness?
Why a smart vibrator?

How It Works

How does Lioness work?
Can a Lioness Vibrator actually help me have better sex/better orgasms and understand my sexuality?
Is my data stored securely and kept confidentially?
So is what you're doing a replacement for what the Kinsey Institue or universities do?
Is it all about the orgasms?
Isn't the emotional component of sex important, too?
Can the Lioness also be used as a remote control vibrator?
Can I see my arousal and orgasm in real time?
Is the app required to use the Lioness?
Can I use Lioness for anal play? How is anal data different from vaginal data?

Other Common Product Questions

Okay, so the vibrator is a cool piece of technology, but is it a good vibrator?
How long does the battery last?
What is the vibrator made of?
What do you mean by water resistant?
How big is the vibrator (what are the dimensions)?
Where is the vibrating motor?
How quiet is the vibrator?
What kind of lube should I use?


Where is the Lioness available?
How fast is the regular, free shipping?
Is there expedited shipping available?
Will the shipping be discrete?
How will this purchase show up on my credit card bill?
Canada shipping: All you need to know
Rest of the world


How do I enter a discount code?
My discount code isn't working properly! What can I do?

Using Klarna at Checkout

What is Klarna?
How do I use Klarna at checkout?
How do I pay Klarna in 4 equal installments? / What is Slice It with Klarna?
How does Pay later in 30 days work?
Is there a fee to use Pay later in 30 days or 4 interest-free installments?
What is monthly financing?
How do automatic payments work?
How does financing with Klarna work?
Will this affect my credit score?
Can I use Klarna if I'm outside of the United States?

Customer Satisfaction

Two Year Warranty and Lifetime Support
Return policy

Other Questions?

We're always down to answer any questions you have! Feel free to shoot us an email at
For Lioness owners: click here to visit the self-service center.