Frequently Asked Questions
Liz: To be honest, at first, I was helping myself. I came from a more conservative, Midwestern upbringing where sex just wasn't talked about. The lack of information and stigma around the topic made me curious to learn more.
As I started to talk to friends and do things like sell intimacy products to women from many walks of life, I realized that I was far from being the only one who felt uncertain and had questions about sex. But because of the taboo, there are very few opportunities where people feel comfortable asking questions about their own sexual preferences.
We live in a world where unprecedented advancements are being made in almost every field imaginable, yet our understanding of sexual pleasure has not changed significantly since the 1980’s.
With all the advancements we’ve seen since the 80’s, we think that’s pretty messed up, especially because our pleasure is integral to our reproductive health, general health, intimacy, happiness... pretty much everything.
I don’t think sexual pleasure is as mysterious as it’s made out to be. When there are enough resources behind it and different approaches of thought, it becomes as understandable as anything else. But sometimes, it feels like we’re stuck in medieval times when it comes to the ways pleasure, especially with how pleasure for women is talked about.
It’s crazy. I had to do something about it. So here we are.
I know, with all of the tech out there some of you might be thinking, “Why a smart vibrator?”
A lot has changed since the 1980s, but research on sexual pleasure hasn’t advanced much since then. It’s not for a lack of interest—global taboos, personal discomfort, and lack of funding have held us back, and it doesn’t look like things are going to get much better on their own.
What happens in research doesn’t exist in a bubble. We know that sexual pleasure is more than sex and is an essential part of everyone’s lives. However, the lack of information available affects all of us - in our self-confidence, relationships, health, and even our ability to talk about sex and sexuality.
That’s why the kind of work that we’re doing at Lioness is especially important right now. We’ve created a platform for self-experimentation to help people learn about their own, unique bodies, and to learn more about sexual pleasure as a whole. There’s so much more to learn and we’ve barely gotten started.
Keep reading about why we created a smart vibrator.
How It Works
The Lioness uses a suite of sensors to accurately chart out your sexual response and even identify your orgasm! It’s the first of its kind to ever be able to do this. The inspiration behind the technology comes from sex research labs, though instead of being hooked up to large machinery in a lab, it is packaged into a small vibrator that can be used in the comfort of your own home. You can explore whenever, however, on your own terms.
Use it like a normal vibrator. When you have a session you’d like to see, you can sync it to your Lioness app and see what happened during a session. Like a diary, you can keep track of different things that happened during the session (e.g. stress, with/without a partner, menstruation, and alcohol use are a few examples of things you could track). Over time, you can start seeing how your experience of pleasure can change from a variety of factors.
Watch a quick walkthrough of how the Lioness Vibrator works.
Learn more about how people have explored with the Lioness Vibrator.
We know. Numbers, data, and charts sound like the least sexy way to explore your sexuality, ever. But we’ve found that removing some of the “sexiness” from sex can help people learn about, understand, and communicate their own sexuality.
Don’t just take our word for it. Cornell University Sex Researcher Sarah Merrill explains the science behind it: “Interoception — the psychological awareness of physical cues also known as a mind-body connection — is a concept in psychology that has been shown to increase well-being and motivation. Having this physiological feedback to pair with psychological sensations may help to increase mind-body awareness, sexually and holistically.”
Click here to learn about some of the ways that people have explored with the Lioness Vibrator.
Absolutely. Everything is encrypted and we fully anonymize the data—even we do not know who is who. Our guiding principle is that we treat your data the same way we would want our own to be treated. That's the high-level principle. Be clear, don't do things without consent, and never do things you wouldn't want done with your own data. The implementation gets technical, but we describe it in detail in our privacy and security page.
No! Academic research is really important and distinct from what we do. We have a longer discussion of this by our CTO on the importance of academic research and how it's distinct from what Lioness does.
Definitely not. Orgasms are just one part of enjoying your sexuality. While important, we're aiming to provide support and insight around a variety of aspects that don't just center around orgasms. Stay tuned!
Absolutely. Our product supports understanding of the physiological side, but we recognize that emotional connection and intimacy are also critical in sexual enjoyment. That being said, the physiological side is often neglected to the point that everything is attributed to emotion. We believe that learning more about your own body is going to be beneficial overall, and it's what we're working to support.
With a free app update you can add in-room bluetooth remote control functionality. You can also use the remote control as a slider so you can adjust the vibration to your heart's content. Click here to learn more about Lioness' remote control functionality.
As of February 2019, you can — with a free app update you have the option to see biofeedback of your arousal and orgasm in real-time, or you can see your session afterwards. Click here to learn more.
Nope! You never have to connect it with an app if you don't want to. We do offer updates to functionality over time that might be of interest, and the app gives you more customization, but it works perfectly well as a nicely designed vibrator if that's what you want.
Other Common Product Questions
Something as personal as sexual preference is always hard—and there's definitely no guarantees around what works for one person, working for everyone. That is, in fact, a big part of why we made this company.
The answer here is hence complicated, but let's try anyway. If at the end of this, we don't answer your specific concern, please do reach out to us at email@example.com.
When talking about physical form, it's hard to have "universal vibrator" because everyone has different preferences. However, we weren't trying to make an "ok" product—we were trying to make what may possibly be (if we do say so ourselves) the best rabbit vibrator in the world. As part of this, we've done extensive beta testing with hundreds of women of all demographics and thousands of iterations of the product to make something that works with as many bodies as possible. So, while we have no guarantees, we'll at least lay out what we've done:
1. Smaller head/shaft and super light in weight vs. most vibrators. Surprisingly (or not depending on who you talk to) there are many people who prefer a smaller vibrator that is relatively non-obtrusive, but there are not many options for smaller vibrators like Lioness on the market.
2. Ergonomic handle — even for long uses & arthritic hands. One of the easiest ways to tell that a lot of vibrators are designed by men who have never used the product is to actually use them—you’ll notice most have “barrel-shaped” handled and are designed to be held outwards. Basically, the same direction you’d photograph it for marketing.
We used the product ourselves and also did tons of testing. Our handle “nestles” nicely and “cups” for long solo uses.
With our deep testing pool, we also figured out that older people with arthritis are pretty poorly served by almost all handles. The “nestling” design helps, but we also moved the buttons upwards—because one of the aspects of arthritis is you have to end up putting pressure on different parts of the handle than you normally would to relieve pain. That usually is near the thumb, on TOP of most button placements. We moved it AND put tactile dots so you can know which button is on/off or vibration without looking.
3. Super flexible clitoral nub. There's a very wide variation between women in clitoris to vaginal opening distance. Why does this matter?
Well, if you've ever had a vibrator—especially rabbit-style—that doesn't work, it's likely because the nub isn't hitting the right place. Unfortunately, most of these vibrators have very rigid "arms" for the nub. This means that you can't angle it easily without "jabbing" yourself with the rest of the vibrator.
We got you covered! You can move it around and use your hands to add pressure to get the stimulation where you want and need it. Once again, this came out both in testing, and has been a personal frustration of some of the founders with past vibrators.
4. Highly engineered angles/geometries for the head and clitoral nub. Size doesn't matter that much, but we found *angle* definitely does. We have extensive testing for our exact curved angle for the vibrator head, and the "semi-triangular" shape of the clitoral nub to "nestle" and stimulate but not "jab."
And yes, the language is quite vivid because we both had accounts of this during testing and have experienced this ourselves with other products.
5. It has a low battery indicator. This seems simple, since it seems like everything has a low battery indicator, but when you realize that pretty much no vibrator has one (you know it has low batteries when it dies on you...mid-session) this is actually kind of a big deal.
6. You can customize the vibrations. Do you like very strong, rumbly vibrations? Or do you prefer something softer? Or even no vibration at all? If you’re someone who’s looking for the perfect sensation or are tired of toggling between 9 different intensities you don’t really care for, you can adjust it so it only has what you like.
7. Most "rumbly" vs. "buzzy" motor for a rabbit-style vibrator. Although people don’t always have the language to describe it, almost all testers have given the feedback that they prefer “rumbly” motors over “buzzy” motors. Think a Hitachi magic wand vs. a small bullet vibrator.
That is caused by “lower frequency” vibrators that are just really hard to replicate with smaller motors—especially the one that counts for a rabbit-style, which is the clitoral nub one. However, we’re smart women engineers and know what we want… so we figured out a way around it.
Our rabbit-style vibrator is one of the only ones with a tungsten motor, vs. a stainless steel one. What does that mean? Well, it’s way denser so it packs a frequency “punch” way beyond its size.
It also can be way stronger on the top-end, which is more often the “unsolvable” issue with vibrators. We have the luxury of software, so we can actually allow the user to infinitely adjust the strengths of their settings, so we can also cater to those who prefer lighter (but still “rumbly”) vibrations.
Finally, to drive this, we put in a way bigger and powerful battery in the shaft, where normally the “second motor” goes. This gives us both power, longer total battery life, and takes away a motor that most people either don’t use at all or only use externally anyway. While we’re sure there’s someone who uses it internally, most women didn’t get much out of “vibrations in my vag.” The angles (see above) matter more for g-spot stimulation.
8. Lioness is made from top-quality, medical-grade materials, is water resistant (you can dip it in the sink or tub, but don’t scuba dive with it), and rechargeable via USB. No more stealing the batteries from your TV remote or dealing with melting, chemical-smelling vibrators (i.e. Yes, that can really happen with vibrators made from non premium silicone. Yes, that’s happened to me before, multiple times. It’s not fun).
If you have additional questions, email us at firstname.lastname@example.org.
It varies depending on how you use it, but at maximum vibration a Lioness can last for up to 2 hours on a single charge. Between the long battery life, the battery warning lights, and the battery level reported on the app each time you sync, you should never have to worry about that disappointing moment when your battery dies mid-session.
100% medical-grade silicone that is phthalate-free and non-porous. The only other exposed materials are a temperature sensor—stainless steel, same as with medical devices—and hard, BPA-free plastic for the button panel. The latter is never inserted, but we're still using safe, highly-inert material.
The Lioness vibrator is completely waterproof in basically all reasonable circumstances (e.g. washing in the sink, shower). However, different countries have different requirements around what constitutes “waterproof.” You'll be able to take a bath with it, but probably not scuba dive with it.
Compared to other vibrators of this style, the first Lioness is on the smaller end because we found from user feedback that more people were looking for a smaller, less intimidating, and less uncomfortable vibrator.
There is one vibrating motor in the external stimulation nub.
“But usually there are two motors?”
Yes, but we’ve found that most people don’t like internal vibration such as in the vagina, so we removed that vibrating motor. More motors is not always better!
On a scale from a happy cat's soft purr that you can only really hear if you feel it too, to your phone vibrating in a bucket of nails next to your pillow at night, Lioness is a 3 (very scientific scale).
In all seriousness, the Lioness vibrator has a very strong motor that, when compared to other vibrators of comparable strength, is very quiet.
Furthermore, you can customize the strength of your vibrator to your fancy on a scale from 0 to 100. The stronger the vibration, the louder it gets. You can adjust the vibration strength to suit your situation (Parents in town? Roommate next door? Kids sleeping? Turn it down).
We recommend using water-based lube. We know that water-based lubricants work with our vibrator. There may be some other lubes out there that are safe to use, but the formulations are too varied for us to be 100% certain of every single one on the market. If you’re uncertain about a non-water-based lubricant, it’s probably better not to test it. We’ve already broken a few vibrators experimenting with other types of lubricant, including a 2-in-1 massage oil. :(
If you are interested in using an oil-based CBD or THC pre-lubricant with the Lioness, we recommend following the directions stated on the bottle and waiting at least 20 minutes for effects to take place, and then wipe off excess oils before using the Lioness.
Lioness is available on our website (you're here now!). We ship to the United States and Canada.
In the continental United States, standard shipping is approximately 2-6 business days. Canada shipping will take at least a week, pending customs.
Lioness will ship out the following business day after placing the order. Our warehouse does not ship on weekends or holidays.
See the map below (last updated Sept 2018) to get a better idea of shipping times to your address. Please note that shipping may take longer during holiday periods or due to unforeseen weather conditions.
From FedEx, last updated September 2018.
Shipping times depend on your exact location and may vary slightly from the map depending on weather, holidays, etc.
We offer expedited 2-day shipping within the United States only for the rate of $15. Expedited packages take approximately 1-2 business days to arrive. Contact us if you need it sooner or are looking to upgrade shipping for a Canadian destination and we'll give you an estimate ASAP. For expedited shipping, Lioness will ship out on the same day if ordered before 9am PST.
Definitely. Everything will be discreetly packaged in a plain brown box or a FedEx small white box — your co-workers will be none the wiser!
It will appear as "SP * LIONESS HEALTH".
Wondering why we're charging $20 USD for shipping to Canada? In order to help our Canadian friends reduce on customs fees, we ship Fedex Express instead of Canada Ground. We've heard positive feedback from our Canadian customers once we made the switch. Plus, it ensures a quick delivery!
Please note that buyers are fully responsible for complying with their country's laws, customs regulations, taxes, and duties. Duties are estimates and vary by region. Lioness is not responsible for packages delayed or detained in customs.
As much as we’d like to have Lioness available to anybody around the globe, there are no set dates for when Lioness will be available outside of the United States and Canada. This is because of shipping regulations for a high-end consumer product like the Lioness.
Once you've added Lioness to your cart, you will be sent to the cart page. When you press the checkout button, you will go to the shipping page. There will be a section where the price is calculated where you can enter a discount code. Please note that our website can only process one discount code per order.
See an example below for how this works on Desktop. If you have any questions or if the code is still not applying correctly, email us at email@example.com and we’ll get you sorted!
First, check your cart to make sure it meets the requirements for the discount. Also make sure that the code has been entered correctly at checkout. Lioness discount codes do not apply automatically to your cart. Please note that our website can only process one discount code per order.
If you have any questions about code requirements, or if the code is still not applying correctly, email us at firstname.lastname@example.org and we’ll get you sorted!
Using Klarna (formerly QuadPay) at Checkout
Klarna is a global payments provider that works with retailers to give customers the smoothest online shopping experience by providing unique payment options and superior customer experience. Klarna has 2,500 employees around the world and is leading the way for alternative payments by serving 60 million consumers and 130,000 merchants. Learn more.
With Klarna, you can choose between Slice It (4 equal installments interest-free), Pay later in 30 days (pay within 30 days interest-free), and Monthly financing over 6 months (9.99% APR).
When completing payment options at checkout, you can choose Slice it (4 month interest-free or 6 month financing) or Pay later (pay within 30 days).
Click here for step-by-step directions on how to use Klarna at checkout.
Select 4 interest-free installments to split your purchase into equal payments, charged automatically every two weeks beginning at the time your order is confirmed (usually the shipment date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.
If you’re eligible to Pay later in 30 days, you can try your order before you buy it. No upfront payment due and your order will be shipped as normal. Once your order has shipped, you’ll receive an email with instructions to pay.
There are no fees when you follow the payment schedule and make payments on time. Please review product terms for applicable fees.
Monthly financing is available when you choose to open an account with Klarna at the time of checkout. This affordable and highly flexible open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time and can be used anywhere in the Klarna merchant network. View complete terms.
Payments are collected from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login
It's simple! Shop at any online store that offers Klarna monthly financing, and choose a flexible payment plan to pay for your purchases over time. You will know if you are approved in seconds, and can then complete your purchase. You will receive an email notification of your purchase from Klarna, and can manage your transactions in the Klarna App.
Pay later in 30 days and in 4 interest-free installments will not affect your credit score.
Monthly financing applications will take credit score and credit history into consideration when determining if the application is approved.
Unfortunately no, you must be based in the United States to use Klarna at checkout.
Two Year Limited Warranty
Due to the intimate nature of this product, merchandise may not be returned unless defective. This product is covered by Product Warranty for TWO (2) YEARS from the date of delivery against defects due to faulty production or materials. This warranty does NOT cover cosmetic deterioration caused by wear and tear, damages caused by natural disaster, damages by use at wrong voltage, or any other misuse or neglect not in accordance with the included instruction manual. Any attempt to open or take apart this product or its accessories will void the warranty.
In the event that this product fails during the warranty period, you must email us at email@example.com and provide us with valid proof of the date of original purchase. We will provide you with a Return Merchandise Authorization number, which must be displayed on the outside packaging. In the event we replace the faulty product at no extra charge, any replacement Lioness will not extend the life of this warranty.
We will always stand behind our products, and even outside of warranty period do whatever we can to help support you. It's hard to legally quantify, but we haven't abandoned any customers who need help and don't intend to start now. Our technical support doesn't expire.
See our reviews for happy customers who have reached out. Don't ever hesitate to get in contact with us for questions, concerns, feedback (or most anything at all).
Due to the intimate nature of this product, merchandise may not be returned if opened from factory-sealed plastic wrap. Purchases made directly from Lioness at lioness.io may be returned within 60 days of receipt for refund or exchange, minus a $20 return shipping fee.
If defective, the product is covered under the Two Year Limited Warranty and will not incur a fee.
We provide lifetime support and a 2-year warranty behind all of our products.