Lioness Smart Vibrator

Something as personal as sexual preference is always hard—and there's definitely no guarantees around what works for one person, working for everyone. That is, in fact, a big part of why we made this company.

The answer here is hence complicated, but let's try anyway. If at the end of this, we don't answer your specific concern, please do reach out to us on support@lioness.io.

When talking about physical form, it's hard to have "universal vibrator" because everyone has different preferences. However, we weren't trying to make an "ok" product—we were trying to make what may possibly be (if we do say so ourselves) the best rabbit vibrator in the world. As part of this, we've done extensive beta testing with hundreds of women of all demographics and thousands of iterations of the product to make something that works with as many bodies as possible. So, while we have no guarantees, we'll at least lay out what we've done: 

So are we. At the heart of what we do, we're our own users first as well, and treat your data the same way we'd want our own to be treated. We follow security best practices and consistently keep our systems up-to-date to deal with the latest threats. But all of that just does what we consider the bare minimum and doesn't prevent abuse or misuse of data. Because of our focus on this topic, we have a few core philosophies that we hold regarding data:

Always anonymous. We're a data-based product and company, and the value we provide to users is from that. But not everything provides you value—namely, personally-identifying information (PII). We always fully encrypt our databases, and go above and beyond in fully anonymizing our users, and studiously avoiding collecting PII unless necessary. This is because we realize something a lot of other companies don't. Collecting everything "just in case" rarely ever pays off... but always has a big cost in risk to your privacy. We don't play those games with your data.

Explicit, enthusiastic, informed consent. Related to understanding data is both value but also liability, we don't secretly trawl your entire life in the background. We strive in our design to always be clear what is being collected and, if not obvious, why. Our mindset is if we went through each piece of data we collect, the answer should be an enthusiastic answer yes to what is provided. In fact, we go so far as to build in explicitness even in our UI—your vibrator never sync or secretly sends anything. You MUST explicitly hit the sync button on the app for it to ever communicate. We're not fans of cloak and dagger, not with our intimate products.

Defense-in-depth, minimize attack surface. We're not an old traditional company trying to adapt to the new digital world. Our team are from some of the top technology companies in the world, and we understand the realities of security in this age of cyber threats. We build our systems like a medieval castle—layers upon layers. Although we don't expect it to happen, if our public endpoints are breached, they don't actually hold data. Even if our private networks are breached, our databases are encrypted, and hence gibberish without our private keys. Even if our databases are decrypted, all user data is one-way hashed, so it can't be backed out without a complete user list. But even if OUR servers are hacked, our authentication servers with user lists are NOT kept with us—they at one of the top authentication and security providers in the world. So the hackers now need to go breach them. And so on and so forth. We know being tested in security isn't matter of if, but when, and treat your data as we do our own.

The "right price" is a hard thing to pin down for people. Some users react with "that's really expensive"—especially with the context of $20 bright pink/purple vibrators off of Amazon as comparison. Others, especially those who have bought a lot of sex toys, react with skepticism. "It can't be that low"—because it supposedly has all this other high-tech (and supposedly expensive) stuff but is in a similar ballpark as other high-end vibrators.

Given that, all we can say is our own reasoning. Our vibrator, in contrast to a lot of others on the market, uses extremely high quality materials, from the tightly supply-chain controlled medical-grade silicone, to our specialized tungsten motors, to our high tolerance and quality electrical components that resemble that of early smartphones. We care a lot about the quality of our product, so put the effort into sourcing great (and expensive) materials for it.

Additionally, we offer a long, generous 2-year warranty with lifetime comprehensive support. We stand proudly behind our products. Just ask some of our customers who've received Fedex'ed replacements not just from manufacturing defects, but "extraordinary use" that most companies would find ways to deny a warranty replacement for... but we felt that our engineering should have been able to bear. The replacements usually do.

We unabashedly want to make the world's best product in its class—if nothing else because we are our own heaviest users.

That being said, we still want it to be accessible. We'll be honest here—we almost certainly make less margin on the Lioness than most vibrator companies given the price of what goes into our vibrators and the level of support and updates we provide. But we're a company with a mission, and from our very first crowdfunding campaign until now, our philosophy is that if you make the best product possible and make it available to people, you can change the world and make a great company. Take that as either a fluffy karmic sentiment or "enlightened self-interest" that generating real value is good business, but it's what we believe.

Our door is always open. Chat our email us at support@lioness.io anytime and for any reason. 

We're all here at Lioness because we care about our customers, and in our own way (corny as it's become), making the world a better place. We always love hearing from people, so don't hesitate to reach out!